Sud Fresh Privacy and Cookie Policy

Privacy & Cookie Policy

This “Privacy Policy” governs the processing of your personal data by the data controller: Sud Fresh, with its registered office at Avenue d’Ecolys, 31 5020 Rhisnes (Namur-Namen) and registered in the Cross-Banking Register (K.B.O.) under number BE0830634061 (hereinafter: “Sud Fresh”). Please read this Privacy Policy carefully, as it contains essential information about how your personal data is processed and which cookies are used. By providing your personal data on the website and by sending personal data to the email addresses listed on this website, you declare that you have read this Privacy Policy and expressly agree to it, as well as to the processing itself.

Article 1 – General Provisions

  1. Sud Fresh complies with the anti-spam provisions of Book XII of the Economic Law Code regarding the “law of the electronic economy.”
  2. Through this Privacy Policy, Sud Fresh also complies with European Regulation 2016/679 of April 27, 2016, on the protection of personal data.
  3. Sud Fresh is the controller responsible for the processing of your personal data. A declaration regarding the processing of your personal data has been filed with the Commission for the Protection of Privacy.

Article 2 – Personal Data

2.1. Personal information you provide to us:

  • Category 1: Without registration: your IP address;

  • Category 2: filling out forms or placing an order without registering: all fields in the form, as well as your IP address;

  • Category 3: Upon registration: all fields in the form, as well as your IP address and password;

  • Category 4: via cookies.

2.2. Sud Fresh may collect information from you (Personal Information) in various ways:

a. through the use of cookies (see below);

b. during your registration and use of the Website;

2.3. The Website also uses cookies that collect certain personal data. For the provisions regarding the use of cookies, see Article 8.

Article 3 – Purposes of Processing

3.1. General purposes:

Sud Fresh will use the Personal Data collected from you exclusively for the following purposes:

  • Category 1: maintaining and improving this Website and including Personal Data in anonymous statistics from which the identity of specific individuals or companies cannot be determined, based on Sud Fresh’s legitimate interests in continuously improving its Website and services;

  • Category 2: managing your account on this Website for the purpose of using our Sud Fresh service and Website, based on the legal basis of the performance of a contract you have requested, and, if you have indicated so, also sending you direct marketing, based on your explicit, prior consent;

  • Category 3: sending you direct marketing materials, newsletters, special offers, and promotions, based on your explicit, prior consent;

  • Category 4: improving the user experience and for statistical purposes (see below), based on your explicit, prior consent;

You are not required to disclose your personal data, but please understand that providing certain services will not be possible if you refuse to allow the processing of your personal data.

3.2. Direct marketing:

Personal data will also be used for direct marketing, provided that you have given additional explicit consent (“opt-in”).

If you are already on our mailing list to receive marketing materials in print and/or electronic form, Sud Fresh may use your information to send you marketing and other materials related to Sud Fresh, its products, and/or services. Sud Fresh may use the information you provide to update documents maintained by Sud Fresh.

This consent may be revoked at any time, without providing a reason and free of charge, for example by clicking the unsubscribe link provided at the bottom of each promotional email.

3.3. Disclosure to third parties:

In the event of a full or partial reorganization or transfer of Sud Fresh’s operations, whereby it reorganizes, transfers, ceases, or if Sud Fresh goes bankrupt, this may result in your data being transferred to new entities or third parties through which Sud Fresh’s business operations are carried out in whole or in part.

Sud Fresh will make reasonable efforts to notify you in advance that Sud Fresh is disclosing your information to the aforementioned third party, but you also acknowledge that this may not be technically or commercially feasible under all circumstances.

Sud Fresh will not sell, rent, distribute, or otherwise make your Personal Data commercially available to third parties, except as described above or with your prior consent.

3.4. Legal requirements:

In rare cases, Sud Fresh may be required to disclose your Personal Data pursuant to a court order or to comply with other mandatory laws or regulations. Sud Fresh will make reasonable efforts to inform you in advance, unless such disclosure is subject to legal restrictions.

Article 4 – Duration of Processing

We retain and process personal data for a period of time necessary to fulfill the purposes of the processing and in accordance with the contractual relationship between Sud Fresh and you.

Article 5 – Your Rights

5.1. Right of access and inspection:

You have the right to access your personal data at any time, free of charge, as well as to learn how we use your personal data.

5.2. Right to rectification, erasure, and restriction:

You are free to choose whether or not to provide your personal data to Sud Fresh. In addition, you always have the right to request that we correct, supplement, or delete your personal data. You acknowledge that if you refuse to provide your personal data or request its deletion, certain services and products may not be available.

You may also request that the processing of your Personal Data be restricted.

5.3. Right to object:

You also have the right to object to the processing of your personal data for serious and legitimate reasons.

In addition, you always have the right to object to the use of personal data for direct marketing purposes; in such cases, you are not required to provide a reason.

5.4. Right to data portability:

You have the right to receive your Personal Data processed by us in a structured, commonly used, and machine-readable format and/or to transfer it to other data controllers.

5.5. Right to Withdraw Consent:

To the extent that the processing is based on your prior consent, you have the right to withdraw that consent.

5.6. Exercising Your Rights:

You can exercise your rights by contacting us, either by email at info@sud-fresh.com or by mail at Sud Fresh, Avenue d’Ecolys, 31, 5020 Rhisnes (Namur-Namen)

5.7. Automated decisions and profiling:

The processing of your personal data does not involve profiling, nor will you be subject to automated decision-making by us.

5.8. Right to file a complaint:

You have the right to file a complaint with the Belgian Privacy Commission: Commission for the Protection of Privacy, Drukpersstraat 35, 1000 Brussels, Tel. +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, email: contact@apd-gba.be.

This does not affect the right to bring a claim before a civil court.

If you suffer damages as a result of the processing of your personal data, you may file a claim for compensation.

Article 6 – Security and Confidentiality

6.1. We have developed security measures—both technical and organizational—to prevent the destruction, loss, alteration, alteration, unauthorized access, or inadvertent disclosure to third parties of personal data collected, as well as any other unauthorized processing of such data.

6.2. Under no circumstances may Sud Fresh be held liable for any direct or indirect damages resulting from the incorrect or unlawful use of personal data by a third party.

6.3. You must comply with the security guidelines at all times, including by preventing any unauthorized access to your login and password. You are therefore solely responsible for any use made of your computer, IP address, and identification information via the Website, as well as for maintaining their confidentiality.

Article 7 – Third-Party Access

  1. In order to process your personal data, we grant our employees access to your personal data.
  2. We guarantee a comparable level of protection by imposing contractual obligations on these employees and agents that are consistent with this Privacy Policy.

Article 8 – Cookies

8.1. What are cookies?

A “cookie” is a small file sent by the Sud Fresh server and stored on your computer’s hard drive. The information stored in these cookies can only be read by us and only for the duration of your visit to the Website.

8.2. Why do we use cookies?

Our Website uses cookies and similar technologies to distinguish your preferences from those of other users of our Website. This helps us provide you with a better user experience when you visit our Website and also allows us to optimize our Website.

As a result of recent changes in the law, all websites targeting certain parts of the European Union are required to ask for your consent to use or store cookies and similar technologies on your computers or mobile devices. This cookie policy provides you with clear and complete information about the cookies we use and their purpose.

8.3. Types of cookies:

Although there are various types of cookies—differing in terms of functionality, origin, or retention period—the law primarily distinguishes between functional or technically necessary cookies, on the one hand, and all other cookies, on the other.

The Website uses only the following cookies:

Functional cookies (necessary)

Name Origin Position Retention period
webhero_session Current domain Links the active server session to the visitor (used for language settings, login) Until the end of the session
XSRF-TOKEN Current domain A token to protect forms from spam Until the end of the session

 

Other cookies

Name Origin Position Retention period
_ga google indirectly 14 months
_ga_1YMTF16VC5 google indirect 14 months

 

For cookies placed by third parties (including Google Analytics), please refer to the statements these parties provide on their respective websites. Please note: We have no influence whatsoever on the content of those statements or on the content of these third-party cookies: Google Analytics cookies

8.4. Your Consent:

You can always refuse or block cookies by changing the settings in your browser. Disabling cookies may mean that you will not be able to use certain features of the Website.

If you have any further questions or comments regarding the processing of your personal data, please feel free to contact us.

You can also find more information about cookies at: http://www.allaboutcookies.org/

You can find more information about online behavioral advertising and online privacy here: http://www.youronlinechoices.eu/