{"id":1021,"date":"2026-11-02T15:59:56","date_gmt":"2026-11-02T15:59:56","guid":{"rendered":"https:\/\/sud-fresh.com\/faq\/"},"modified":"2026-11-02T16:03:01","modified_gmt":"2026-11-02T16:03:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/sud-fresh.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb top_padding=\u00a0\u00bb3%\u00a0\u00bb constrain_group_1=\u00a0\u00bbyes\u00a0\u00bb bottom_padding=\u00a0\u00bb3%\u00a0\u00bb left_padding_desktop=\u00a0\u00bb14%\u00a0\u00bb constrain_group_2=\u00a0\u00bbyes\u00a0\u00bb right_padding_desktop=\u00a0\u00bb14%\u00a0\u00bb left_padding_tablet=\u00a0\u00bb20%\u00a0\u00bb constrain_group_4=\u00a0\u00bbyes\u00a0\u00bb right_padding_tablet=\u00a0\u00bb20%\u00a0\u00bb left_padding_phone=\u00a0\u00bb24px\u00a0\u00bb constrain_group_6=\u00a0\u00bbyes\u00a0\u00bb right_padding_phone=\u00a0\u00bb24px\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb row_border_radius=\u00a0\u00bbnone\u00a0\u00bb row_border_radius_applies=\u00a0\u00bbbg\u00a0\u00bb zindex=\u00a0\u00bb10&Prime; 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background_hover_color_opacity=\u00a0\u00bb1&Prime; column_backdrop_filter=\u00a0\u00bbnone\u00a0\u00bb column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb advanced_gradient_angle=\u00a0\u00bb0&Prime; gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; width=\u00a0\u00bb1\/1&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb animation_type=\u00a0\u00bbdefault\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb border_type=\u00a0\u00bbsimple\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb gradient_type=\u00a0\u00bbdefault\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]\n<h2 style=\"text-align: center;\"><span style=\"color: #333e92;\">Foire aux questions<\/span><\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][toggles style=\u00a0\u00bbminimal\u00a0\u00bb accordion=\u00a0\u00bbtrue\u00a0\u00bb accordion_starting_functionality=\u00a0\u00bbclosed\u00a0\u00bb][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh3&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbPourquoi Sud-Fresh est-elle pr\u00e9cis\u00e9ment l&#039;entreprise que vous recherchez ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb900px\u00a0\u00bb]Sud-Fresh est sp\u00e9cialis\u00e9 dans le transport et le stockage conditionn\u00e9s \u00e0 mailles fines. Nous proposons des services logistiques \u00e0 diff\u00e9rentes temp\u00e9ratures.   <\/p>\n<ul>\n<li>Produits r\u00e9frig\u00e9r\u00e9s \u00e0 2-4 \u00b0C : viande emball\u00e9e, poisson, volaille, plats pr\u00e9par\u00e9s, l\u00e9gumes, fruits, pizzas, cr\u00eapes, \u2026<\/li>\n<li>Cong\u00e9lateur \u00e0 -18 \u00b0C, viande emball\u00e9e, poisson, volaille, pizzas, l\u00e9gumes, cr\u00eapes, \u2026<\/li>\n<li>Temp\u00e9rature ambiante 14-18 \u00b0C, biscuits emball\u00e9s, p\u00e2tisseries, chocolat<\/li>\n<li>Produits secs, emballages, types de contenants vides, aliments secs<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh3&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbQuels types de transport Sud-Fresh propose-t-elle ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb900px\u00a0\u00bb]Les camions et fourgons de Sud-Fresh sont \u00e9quip\u00e9s pour effectuer, au cours d\u2019un m\u00eame trajet, des livraisons et des enl\u00e8vements \u00e0 deux temp\u00e9ratures diff\u00e9rentes. Cela pr\u00e9sente l\u2019avantage d\u2019une planification logistique plus efficace, car sinon, deux v\u00e9hicules distincts devraient se rendre \u00e0 la m\u00eame destination.   <\/p>\n<ul>\n<li>Distribution : enl\u00e8vement le jour A chez le client, livraison le jour B \u00e0 destination.<\/li>\n<li>Transport sur mesure : un trajet est organis\u00e9 sur mesure ;<\/li>\n<li>Express : nous venons de recevoir une demande urgente pour aller chercher des marchandises et les livrer imm\u00e9diatement.<\/li>\n<li>Chargement complet : un chargement complet est charg\u00e9 chez le client et achemin\u00e9 directement vers la destination ou le destinataire.<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh3&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbQuelle est la zone d&#039;activit\u00e9 g\u00e9ographique de Sud-Fresh ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]Sud-Fresh assure la livraison et l&rsquo;enl\u00e8vement de marchandises en Belgique, aux Pays-Bas, au Grand-Duch\u00e9 de Luxembourg, ainsi que dans le nord de la France (d\u00e9partements 59 et 62).[\/vc_column_text][image_with_animation image_url=\u00a0\u00bb1024&Prime; image_size=\u00a0\u00bbfull\u00a0\u00bb max_width=\u00a0\u00bb50%\u00a0\u00bb max_width_mobile=\u00a0\u00bbdefault\u00a0\u00bb animation_type=\u00a0\u00bbentrance\u00a0\u00bb animation=\u00a0\u00bbNone\u00a0\u00bb animation_movement_type=\u00a0\u00bbtransform_y\u00a0\u00bb hover_animation=\u00a0\u00bbnone\u00a0\u00bb alignment=\u00a0\u00bb\u00a0\u00bb border_radius=\u00a0\u00bbnone\u00a0\u00bb box_shadow=\u00a0\u00bbnone\u00a0\u00bb image_loading=\u00a0\u00bbdefault\u00a0\u00bb][\/toggle][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh3&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbO\u00f9 se trouvent les sites de Sud-Fresh ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]Les sites sont \u00e9quip\u00e9s d&rsquo;entrep\u00f4ts climatis\u00e9s et d&rsquo;espaces de transbordement. Chaque site dispose de ses propres locaux administratifs et certains sont \u00e9quip\u00e9s d&rsquo;une station de lavage pour camions et d&rsquo;un garage. <\/p>\n<p>Site de Rhisnes (Namur) et site d&rsquo;Aubange.[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh3&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbComment se d\u00e9roulent les d\u00e9clarations de transport et les documents de livraison ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]La d\u00e9claration de transport peut \u00eatre transmise de diff\u00e9rentes mani\u00e8res :<\/p>\n<ul>\n<li>Via le portail client Qargo<\/li>\n<li>Via EDI\/API<\/li>\n<li>Sur demande : via un mod\u00e8le d&rsquo;e-mail<\/li>\n<\/ul>\n<p>Le bon de livraison des clients est remis au chauffeur ou transmis par voie num\u00e9rique \u00e0 Sud-Fresh. Le syst\u00e8me de Sud-Fresh g\u00e9n\u00e8re automatiquement un bon de transport ou un CMR num\u00e9rot\u00e9. Lorsque le chauffeur revient de sa tourn\u00e9e, ces documents sont trait\u00e9s dans les 48 heures et peuvent \u00eatre consult\u00e9s par le client via le portail client.[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh3&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbAvec quels syst\u00e8mes travaillons-nous ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]\n<ul>\n<li>TMS = Qargo<\/li>\n<li>Outil de planification : PTV<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbDefault\u00a0\u00bb heading_tag=\u00a0\u00bbh3&Prime; heading_tag_functionality=\u00a0\u00bbdefault\u00a0\u00bb title=\u00a0\u00bbComment puis-je acc\u00e9der \u00e0 l&#039;ancien portail ?\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]Vous pouvez acc\u00e9der \u00e0 l&rsquo;ancien portail via ce lien : <a href=\"https:\/\/www.webaccess.fr\/\">https:\/\/www.webaccess.fr\/<\/a>[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb bg_color=\u00a0\u00bb#333E92&Prime; scene_position=\u00a0\u00bbcenter\u00a0\u00bb top_padding=\u00a0\u00bb50px\u00a0\u00bb constrain_group_1=\u00a0\u00bbyes\u00a0\u00bb bottom_padding=\u00a0\u00bb50px\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb row_border_radius=\u00a0\u00bbnone\u00a0\u00bb row_border_radius_applies=\u00a0\u00bbbg\u00a0\u00bb row_position_desktop=\u00a0\u00bbdefault\u00a0\u00bb row_position_tablet=\u00a0\u00bbinherit\u00a0\u00bb row_position_phone=\u00a0\u00bbinherit\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb shape_divider_position=\u00a0\u00bbbottom\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb gradient_type=\u00a0\u00bbdefault\u00a0\u00bb shape_type=\u00a0\u00bb\u00a0\u00bb][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_tablet=\u00a0\u00bbinherit\u00a0\u00bb column_padding_phone=\u00a0\u00bbinherit\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb column_element_direction_desktop=\u00a0\u00bbdefault\u00a0\u00bb column_element_spacing=\u00a0\u00bbdefault\u00a0\u00bb desktop_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; background_hover_color_opacity=\u00a0\u00bb1&Prime; column_backdrop_filter=\u00a0\u00bbnone\u00a0\u00bb font_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb column_position=\u00a0\u00bbdefault\u00a0\u00bb gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; width=\u00a0\u00bb1\/2&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb animation_type=\u00a0\u00bbdefault\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb border_type=\u00a0\u00bbsimple\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb column_padding_type=\u00a0\u00bbdefault\u00a0\u00bb content_layout=\u00a0\u00bbdefault\u00a0\u00bb gradient_type=\u00a0\u00bbdefault\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb text_direction=\u00a0\u00bbdefault\u00a0\u00bb]\n<h2>Souhaitez-vous discuter ensemble de votre logistique ?<\/h2>\n<p>Chaque client a des produits, des volumes et des d\u00e9lais diff\u00e9rents. Laissez-nous vos coordonn\u00e9es : nous discuterons ensemble de vos besoins et vous proposerons un devis sur mesure.[\/vc_column_text][\/vc_column][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_tablet=\u00a0\u00bbinherit\u00a0\u00bb column_padding_phone=\u00a0\u00bbinherit\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb flex_gap_desktop=\u00a0\u00bb10px\u00a0\u00bb column_element_direction_desktop=\u00a0\u00bbdefault\u00a0\u00bb column_element_spacing=\u00a0\u00bbdefault\u00a0\u00bb desktop_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; background_hover_color_opacity=\u00a0\u00bb1&Prime; column_backdrop_filter=\u00a0\u00bbnone\u00a0\u00bb column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb 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